Refund policy

Here is your Return & Refund Policy for Thrivera, formatted cleanly for pasting into Microsoft Word:

Thrivera Return & Refund Policy

We want you to love what you ordered — and we’re here to help if something isn’t right.

Return Eligibility

• Returns are accepted within 30 days of delivery.

• Items must be:

• Unused and in original condition

• In original packaging (if applicable)

Please note that some items — including personal care products, perishables, or custom-made goods — may not be eligible for return. Any such restrictions will be clearly noted on the product page.

How to Request a Return

1. Contact us at support@thrivera.com with your order number and reason for return.

2. Our team will review your request and provide return instructions and the correct return address.

3. Items must not be returned without prior authorization.

Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect.

Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection.

• If approved, your refund will be issued to the original payment method within 5–10 business days.

• Shipping fees are non-refundable, unless we made an error with your order.

Non-Returnable Items

• Gift cards

• Final sale items

• Used or opened personal care products

• Customized or made-to-order items

Need Help?

Our customer care team is happy to assist you. Contact us anytime at support@thrivera.com.